What is IPTV and how does it work?+
IPTV delivers TV channels and video content through the internet. You receive Xtream Codes login (server URL + username + password) compatible with apps on Smart TVs, phones, Fire Sticks, MAG boxes and more.
Is there a free trial?+
Yes! We offer a free 24-hour trial. Contact us on WhatsApp (+370 639 22794) and we will activate it instantly. No credit card required. Test everything before you buy.
What is the money-back guarantee?+
All new subscriptions come with a 30-day money-back guarantee. If you are not satisfied for any reason within 30 days, contact us for a full refund — no questions asked.
What content is included?+
All plans include 5,000+ live channels from 100+ countries (sports, news, entertainment, kids, music), 40,000+ movies and series on demand, EPG TV guide, and HD/FHD/4K quality streams.
What is the difference between the 9 packages?+
Each package comes from a different provider. IPTVGOLD excels at sports and PPV, IPTVZEN 4K has the largest VOD library, IPTVCRYSTAL is best for zero-freeze stability, IPTVMEGA for multiple connections. All prices are the same (€12/€29/€79). Contact us if unsure.
What payment methods do you accept?+
PayPal, Credit/Debit Cards (Visa, MasterCard, Amex), Bitcoin and crypto (BTC, ETH, LTC), USDT stablecoin (TRC20/ERC20 networks), and Wise bank transfers. All payments are secure.
How fast is activation after payment?+
Usually within 5–30 minutes of payment confirmation. During business hours it is typically instant. You receive credentials and a full setup guide by email and WhatsApp.
How do I get a refund?+
Contact us via WhatsApp or email within 30 days of purchase. We will process your refund within 3–5 business days back to your original payment method. No questions asked.
Do subscriptions auto-renew?+
No. Subscriptions do not auto-renew. We will send you a reminder before expiry and you can choose to renew. Same credentials, no reinstallation needed on renewal.
What internet speed do I need?+
Minimum 10 Mbps for HD, 25 Mbps for Full HD, 50+ Mbps for 4K. Most home broadband works fine. Wired connection recommended for best stability.
Why is my stream buffering or freezing?+
Usually caused by: slow internet, Wi-Fi interference (try wired), too many devices, or VPN slowing speed. Contact our WhatsApp support and we will diagnose and fix it quickly.
Do I need a VPN?+
No VPN required. Our streams work without one. If you experience ISP throttling in your region, a paid VPN (avoid free VPNs) can help.
M3U or Xtream Codes — what do I receive?+
You receive Xtream Codes (server URL + username + password) compatible with all major IPTV apps. We also provide the M3U URL if your app requires it.
What devices are supported?+
Smart TVs (Samsung, LG, Sony), Android phones/tablets, iPhone/iPad, Amazon Fire TV Stick, MAG boxes, Enigma2/Vu+, Android TV boxes, Windows, Mac — any device with TiViMate, IPTV Smarters, or VLC.
How many devices simultaneously?+
Monthly plan: 1 connection. 3-month plan: 2 connections. Yearly plan: 3 connections. IPTVMEGA: up to 5 connections. Extra connections available — contact us.
Which app is best for my device?+
Fire Stick & Android Box: TiViMate (best). Android Phone: IPTV Smarters Pro. iPhone/iPad: GSE Smart IPTV. Smart TV: Smart IPTV or IPTV Smarters. Windows/Mac: VLC. Full guides at our
Setup Guides page.
How do I renew my subscription?+
Contact us via WhatsApp before expiry and we will renew instantly. Same credentials — no reinstallation needed.
I forgot my credentials — what do I do?+
Contact us via WhatsApp or email with your order email address. We will resend credentials immediately.
Can I change my package?+
Yes. Contact support and we can switch or upgrade your package. If upgrading mid-subscription we will calculate the price difference fairly.